Docs/Troubleshooting

Troubleshooting

Common issues and solutions for Angle setup, extensions, wallet passes, rewards, and integrations.

Published March 8, 2026

Solutions for the most common issues encountered when setting up and running an Angle membership program.

Setup & Configuration

Can't edit tiers or rewards after launching▸

Customers aren't being placed into tiers▸

Store credit isn't appearing in customer accounts▸

Extension doesn't appear on the account page▸

Balance shows $0.00 for an enrolled customer▸

ℹ️

The Checkout Extension is only available on Shopify Plus. If your store is not on Plus, this section doesn't apply.

Extension doesn't appear at checkout▸

Credit apply toggle doesn't update the order total▸

Customer can't download their wallet pass▸

QR code on wallet pass doesn't work at POS▸

Wallet pass balance doesn't update▸

Cashback not being issued after orders▸

Referral rewards not appearing▸

Custom Action Reward not issuing credit▸

Events not appearing in Klaviyo▸

Profile properties not syncing▸

Can't scan wallet pass QR code▸

Customer profile doesn't load after scanning▸

If you can't resolve an issue with the steps above, contact Angle support:

Email: support@anglehq.com
In-app: Click Contact Us in the Angle sidebar → fill out the support form

Multi-Currency Support

Glossary